Cancellation and Refund Policy

If you cancel at least 72 hours before the start time, no cancellation fee applies and the amount you paid is returned to you.

If you cancel less than 72 hours before the start time, the booking is non-refundable. You can reschedule it once, subject to availability.

Message us on WhatsApp +6281234567890 or email hello@marvia.example and include your booking number. You will find it on your booking page. We will confirm the change or cancellation to you in writing.

Partners can also cancel bookings in the Partner Portal.

When a refund applies, our team confirms the amount with you and how it will be returned. The way and the time it takes can depend on how you paid, so we will tell you what to expect when you ask.

While you pay, your slot is held for 10 minutes. If the payment is not completed in that time, the hold ends and you are not charged. See the Booking and Payment Policy.

If we have to change or cancel a booking, we will contact you as soon as possible to agree on the next step, including any refund of what you paid.

Marvia Classic Car Rental Bali, WhatsApp +6281234567890, email hello@marvia.example.