Booking and Payment Policy

1. Choose a car.
2. Pick the date, time and area, then check availability.
3. Choose how you are booking and see your price.
4. Enter your details and review the booking.
5. Pay on the secure payment page.

Your booking page always shows where things stand:

• On hold: your slot is held for 10 minutes while you pay.
• Confirmed: your payment has been verified and the car is reserved for you.
• Reserved: for partners who pay by invoice.
• Expired or cancelled: the slot has been released.

Prices are in Indonesian Rupiah (IDR). Your price is itemised before you pay: the rental, any extras and any discount that applies. A promo code is applied only if it fits your booking.

You pay on the secure payment page of our payment provider, which you reach from the review step. The methods you can use are shown there.

A booking is confirmed once our system has verified your payment, usually within a few seconds. Coming back from the payment page does not confirm a booking by itself. Your booking page then shows the confirmed status and a printable invoice.

Keep the link of your booking page. It shows your payment status and your invoice, and it is your proof of booking and payment. If your payment method gives you a receipt, keep that as well.

• Payment failed: nothing is charged. Your slot stays on hold until the timer ends, so you can try again or choose another method.
• Payment taken but the page still shows pending: wait a minute, then refresh the page.
• Still pending after that, or the hold has expired: message us on WhatsApp +6281234567890 with your booking number and a screenshot or the receipt of your payment. We will check it and help.

Partners who have an invoice agreement are reserved straight away and receive an invoice. Payment terms follow what has been agreed with us.

Marvia Classic Car Rental Bali, WhatsApp +6281234567890, email hello@marvia.example.